Elsie is creating a health-care ecosystem in Canada that prioritizes healthy relationships between pregnant mothers, auxiliary workers, mainstream clinicians, and government officials, to transform the birthing experience of all mothers. She is creating ACB-led teams of health care workers, including doulas, midwives, pelvic health professionals, lactations consultants, and mental health and psychosocial support workers, and providing incentives for more racialized professionals to enter the health-care workforce. In parallel, through the Mommy Monitor technology platform, she is increasing demand for, and access to pregnancy and birthing services. She solidifies this demand by leveraging government subsidies, as well as utilizing fee-for-service models, to create a thriving marketplace of services for both ACB birthing parents and the care providers themselves. Elsie’s solution increases capacity and willpower in the health-care sector to provide customized care experiences for mothers from diverse minority backgrounds.
The genesis of Elsie’s model emerged from primary research she conducted with people from African, Caribbean, and Latin American communities in Canada, as part of her Master’s thesis at McMaster University, in 2015. Once she completed her thesis, she recommended ten critical components which could equip ACB and racialized pregnant/birthing people to navigate the health system and ensure that the system is customized to build equitable support for them. A year after she made the recommendations, Elsie found that nobody had acted on her recommendation. Feeling an obligation to both her research insights and the communities she worked with, she decided to act on them herself. Following further refinement, she prioritized five of the ten recommendations to focus on. These were: increase monitoring, support care navigation, enhance social security, build cultural sensitivity, and customize care.
Elsie set up Mommy Monitor to provide support for the racialized pregnant mothers or birthing persons to navigate the public health care system, negotiate with their health care provider, and receive care aligned to their particular needs. To do this, Elsie has assembled a new cadre of Maternal Health professionals that include– ACB nurses, ACB doulas/birth workers, and ACB clinicians – who can provide a circle of support to birthing persons during their journeys. The Maternal Health professional serves as the pregnant person’s initial point of contact, provides customized recommendations, and facilitates access to services and resources (for instance, fill-in-the-blanks birth plans) designed to help ACB and racialized parents prepare for and communicate with their health-care provider. Pregnant mothers are provided with knowledge that equips them with questions they can use to ask their current health care provider. They can also consult with the in-house health care provider, doula, or any other professional, and have the option to either build a team to provide extra care and support, and/or determine another pathway for their pregnancy, birth and/or postpartum care.
Elsie has determined that with a growing ACB population, there needs to be a corresponding increase in supply and access to doulas, midwives, and clinicians from ACB backgrounds to support pregnant and birthing persons. She identifies doula and midwife-serving organizations in the cities she works in, provides them with funding and a cultural safety training curriculum. In doing so she encourages and supports them to improve skills to effectively advocate for ACB women and onboards them to the Mommy Monitor platform.
Elsie has consolidated these services on the Mommy Monitor technology platform, which she is deploying in ‘manual’ mode in 2021, with the mobile application rolling out late 2021. Connections between auxiliary workers and pregnant mothers are facilitated through this platform, with Elsie charging subscription fees based on the quantity and length of the interactions. Elsie continues to work towards Mommy Monitor being in a position to be contracted by the Ministry of Health to offer services through clinics, hospitals and organizations for their patient populations without cost. For current care offerings, Elsie has negotiated with her partner networks of care workers for reduced costs and discounts for mothers accessing their services through her platform, while leveraging government grants to provide subsidies for mothers who would not be able to afford pregnancy services otherwise. In 2021, the connections are primarily facilitated by Elsie and her team through her website, with a smartphone application launching later in the year which will automate much of this functionality.
Elsie creates demand for better equity in birthing outcomes, by offering regular Birth and Reproductive Justice workshops through which ACB and racialized moms/families learn to protect their rights in the Canadian health care system. For many of Elsie’s participants, this is the first time they realize that they had less-than-optimal birth experiences. Elsie uses this platform to reinforce birthing persons to not blame themselves for these birth experiences. Mommy Monitor organizes an annual National Racialized Maternal health conference, convening more than 1200 government, civil society, and health care partners and stakeholders. Elsie has built this as a collaborative space for these stakeholders to come together to work on issues of access and health care quality for vulnerable people in Canada. The conference is becoming a crucial element in the maternal health landscape in Ontario and is leading to the development of the first Black Maternal Health Caucus. Elsie sees this Caucus as critical to build support for integrating ACB and racialized care teams into current provincial and federal health policies. This includes working towards provincial health insurance (like the Ontario Health Insurance Plan) paying for doula services, and the inclusion of pelvic floor therapy in public coverage. Elsie sees this as a critical next step to move birth-support services into the existing health system.
Across the board, Elsie thus breaks isolation between the different stakeholders: mothers, doulas, health care practitioners, academics, and government. And she is showing early signs of impact. In the first year of her launch of the current services (2019-2020), Elsie has achieved greater equity in the maternal health care experience for 400 pregnant/birthing persons, mostly in Canada’s largest province, Ontario. She has been able to raise money from a range of government departments, including Ministries of Health, and Community Services, to pay for auxiliary services that support racialized communities, having supported over 30 workers. Elsie has smartly leveraged on existing budget-line items, by positioning herself as a virtual version of a community-health centre model, so that her model becomes seen as part of the ambit of governmental service delivery. This gives ACB health care workers an economically viable reason to ‘consult’ to the health care system, as opposed to operating in isolation of it. While this system acts adjacent and complementary to the mainstream health system, Elsie imagines her platform ushering more and more racialized health care workers into this sector, further breaking down the isolation, and normalizing customized care for different minorities.
Further, Elsie is currently focused on building strategies to collect data ethically from the communities she engages with. Unlike mass data collection exercises conducted by government and big Pharma, which primarily focus on surveillance, Elsie prioritizes community and individual safety and decentralized data collection techniques. She has been able to use her relationships with communities to already build data points to learn about how to improve pandemic-related access for Black birthing persons to health-care support during the pandemic. She has built strong partnerships with academia, to build protocol to guide future data collection activities with racialized communities in culturally safe, and ethical ways. With these partnerships, Elsie is building relationships to continue advocating for integration of reproductive and birth rights in the current care system.
Mommy Monitor’s whole ecosystem, where human relationships are built and nurtured, is sustained through Elsie’s online and virtual platform, that utilizes components of telemedicine to enable cross-geography care teams. Elsie envisions her services becoming more automated as she transitions into a full mobile suite of applications, which she plans to grow by increasing subscriptions and working with birth centers and clinics to reach patients. As she improves her technology offering, Elsie sees it evolving to offer intelligent referral systems, anticipating pregnancy complications, and becoming an integral support to care providers and pregnant and birthing persons across the board. In due course, Elsie sees herself as being able to extend the service to all provinces in Canada, before making it available globally.
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